Our Delivery Policy

(Getting it to you and back)

Delivery will be by courier service. All linen shall be delivered with a delivery note, returns note and “Fill Me” bags. These items must be kept until your linen is collected.  

You will be required to inspect and sign for the linen at the time of delivery. Any discrepancies to the order which are not notified at this time will be exempt from any credit/refund.

There will be a surcharge for deliveries made on a Saturday and deliveries requested at designated times, the amount of which shall be notified to you at the time you make such request. Unless otherwise requested linen deliveries will be between the hours of 8.00am and 6.00pm. We will endeavour, to the best of our ability, to deliver and collect at the times you request but this cannot be guaranteed unless the surcharge is paid.  Any overseas deliveries will incur a surcharge notifiable at the time of order, this includes: Northern Ireland, the Scottish Isles and the Channel Isles.  Please be aware that the linen remains your responsibility from the time it has been delivered as set out above until it has been collected by our courier service. You should therefore make every effort to ensure the linen is kept dry and retained in a secure place until this time.

You may make changes to your delivery up to 7 days prior to your given delivery date online. To make changes within 7 days of your given delivery date please call us on 0800 652 2205.

 

Please refer to our full T&C's for further information.