Our Ordering Policy

(It’s officially happening)

A contract is formed between Stevens Hatherley Holding trading as Special Occasion Linen, whose contact address is Netherton Road, Overross, Ross-on-Wye, Herefordshire HR9 7QQ (“us”) and you when we confirm in writing that your order has been accepted. An order confirmation will be emailed to you or posted if you do not have an email address. If you have not received an order confirmation within 48 hours of placing an order with us please contact us.

Where you are a retail customer, orders will not be accepted until we receive authorisation of your credit card payment or your cheque has been cleared in respect to the deposit payment set out in our full T&C's.  We reserve the right to withdraw our acceptance of your order if the linen requested is not readily available to us and to refund in full any payment you have made.

Please take the time to ensure that any order that you submit to us is accurate and complete.

We can make changes to orders but only at certain points of the process - please get in touch if you want to amend your order asap.

Please refer to our full T&C's for further information.