COVID-19 Announcement following government advice
A message to our customers.
As a trusted partner to the events industry, we have always taken great pride in being able to support events with our linen hire service over many years. In light of the current coronavirus (COVID-19) outbreak, we are following the advice of the UK Government and have temporarily suspended our service. We understand that some customers may have several questions regarding what this means for outstanding orders. Below are some questions and answers we hope you find useful at this time.
Are you still open?
Yes, our linen hire advisers are all working from home and they are available on the end of the phone, via email and via our Live Chat facility to answer any questions. They will also answer any queries submitted via our website.
Are orders being dispatched?
No, as per current government guidelines we have closed our warehouse and are not dispatching orders until further notice.
Can I place an order for a future date at this time?
Although we have suspended our service during the COVID-19 outbreak in line with government guidelines we are accepting reservations for events planned later this year. You can make a linen hire reservation today without paying a deposit and should the event be postponed we will happily move your booking to a later date.
Can I cancel my order?
Yes, you can cancel your order, or we are happy to defer your order into the future.
What do I do if my event has been postponed or cancelled as a result of the COVID-19 outbreak?
All customers affected by our suspension of our service as a result of the current situation will be contacted. You can either cancel or reserve linen hire for a future date.
Will Special Occasion Linen be able to survive this situation?
Yes. Our parent company CLEAN are part of a much larger, privately owned global business (Alsco) that is well resourced. Our owners have provided full assurances that we will be given the support needed.
Over many years Special Occasion Linen has provided dedicated specialist linen hire to venues and event organisers, to seamlessly deliver style and elegance to a huge variety of occasions and functions. We are confident that we will emerge from this current national crisis even stronger than before. When the country is ready, we will be honoured to provide the backdrop to many more special events.