A message to our customers.
As a trusted partner to the events industry, we have always taken great pride in being able to support events with our linen hire service over many years. In light of the current coronavirus (COVID-19) outbreak, we are following the advice of the UK Government adhering to COVID Secure guidelines and have resumed our service. Below are some questions and answers we hope you find useful at this time.
Are you still open?
Yes, our linen hire advisers are all working from home and they are available on the end of the phone and via email to answer any questions. They will also answer any queries submitted via our website.
Are orders being dispatched?
Yes, we have resumed our service and are working as per current Government guidelines. During this period it is taking a little longer than usual to prepare orders therefore please allow at least 72 hours between placing your order and the dispatch date.
Can I place an order for a future date at this time?
Yes, we are accepting bookings for events that fall within the current Government guidance and larger events that are planned for later this year and 2021. You can make a linen hire reservation today without paying a deposit and should the event be postponed we will happily cancel or move your booking to a later date.
Can I cancel my order?
Yes, you can cancel your order up to 7 days before the event date, or we are happy to defer your order into the future.
What do I do if my event has been postponed or cancelled as a result of the COVID-19 outbreak?
All customers that were affected by our suspension of our service as a result of the current situation will be contacted. They have been advised that they can either cancel or reserve linen hire for a future date.
Is Special Occasion Linen be able to survive this situation?
Yes. Our parent company CLEAN are part of a much larger, privately owned global business (Alsco) that is well resourced. Our owners have provided full assurances that we will be given the support needed.
Over many years Special Occasion Linen has provided dedicated specialist linen hire to venues and event organisers, to seamlessly deliver style and elegance to a huge variety of occasions and functions. We are confident that we will emerge from this current national crisis even stronger than before. We look forward to providing the backdrop to many more special events.